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Help with a Federal Agency

If you are having a problem with a federal agency, or if you feel you’ve been treated unfairly, my office may be able to help. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your issue.

Due to the Privacy Act of 1974, I must have your written permission prior to contacting any federal agency on your behalf. You have the option of completing the online digital privacy release form or printing, completing, signing, and hand-delivering, faxing, or mailing a hardcopy privacy release form to my office. Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number or Medicare number for a case involving the Social Security Administration; VA claim number for a case with the Department of Veterans Affairs;
  • Taxpayer Identification Number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Submit Your Digital Casework Request Here

Download a Hardcopy Privacy Release Form Here

Please mail, hand-deliver, or fax your completed hardcopy form to:

4130 Salisbury Road, Suite 2500
Jacksonville, FL 32216
Fax: (202) 593-9014